Partner Software Version

Partner™ Frequently Asked Questions (FAQ's)

The Partner FAQ provides you with an easy way to automatically get answers to your specific questions, online, 24 hours a day, seven days a week. If you do not find the answer to your question, you can submit your question and a reply will be sent to you.

Browse the Partner FAQs

Operating System and Controller Compatibility

The latest version of Partner works with the following controllers, operating systems, and Microsoft® Office Professional versions: Controllers:

  • I-Series
  • 3300
  • 5500
  • 5800 (Windows® 7 only)
  • 5900
  • 59-R5
  • 59-R6
  • 59-R7
  • 59-R8
  • 8800 (Windows® 7 only)
  • Eurotherm 2416

Operating Systems:

  • Windows® 7 (Pro Edition only, 32-bit [x86] and 64-bit [x64])
  • Windows® 8.1 (64-bit Pro Edition only, service pack 1 or later required)
  • Windows® 10 (64-bit Pro Edition only)

Microsoft® Office Professional versions:

  • 2010
  • 2013
  • 2016

Please contact software support for compatibility information for older versions of Partner.

Partner Software Verification Letter

Is your company currently undergoing an ISO audit? This letter certifies that upgrading to a newer version of Partner does not affect transducer readings or calculation results.

Download the Verification Letter

What's New in the Latest Releases

Version 9.6a (October 2016)

  • NEW: Partner is compatible with the Microsoft® Windows ®10 operating system (64-bit Professional edition only).
  • NEW: Partner is compatible with Microsoft® Office 2016 Professional Edition only).
  • NEW: Partner now allows automatically exported files to be named based on the answer to a test tag.
  • NEW: A new algorithm selection has been added to the Uniform Elongation calculation to comply with ASTM E8-15a.
  • CHANGE: When used on Microsoft Windows 7 Partner now requires service pack 1 (or later).
  • CHANGE: Support is being dropped for the following products:  Windows XP, Office 2003, Office 2007, Mark III Mark III Smart C, 3300 Controller when used with a serial port

Version 9.5b (December 2015)

  • NEW: Partner is compatible with the 5800 controller on the Microsoft® Windows® 7 operating system.
  • FIX: Corrected an issue in which the Find Value calculation would incorrectly save and restore the point selection method when the selection method was set to "Domain endpoint".
  • FIX: The Frame File Conversion Wizard generated improper XML by failing to include a closing tag. The tag is now included.
  • FIX: Addressed a problem in which results using specimen property averaging could be corrupted, resulting in incorrect values, when opened on a system with different operating system regional settings.

Version 9.5a (June 2014)

  • NEW: Partner is compatible with the Microsoft® Windows® 8.1 operating system (64-bit Pro edition only, service pack 1 or later required).
  • NEW: Partner is compatible with the 8800 controller on the Microsoft® Windows® 7 operating system.
  • NEW: Partner can read the serial ID from a transducer PROM when using a 5500 controller.
  • NEW: The "Move off the bottom" feature can be activated with a digital input.
  • NEW: Partner has a "Frame File Conversion Wizard" to convert ASCII custom frame files to XML. It is intended for use when a system is being upgraded from a 5500 or I-Series controller to a 59 Series controller.

Version 9.4b (February 2014)

  • CHANGE: All standard torsion models now have corresponding "Reverse Polarity" models. The movement of the "Reverse Polarity" models is opposite the labels on the machine. This was how previous Partner systems operated, and thus upgrading systems will be mapped to the "Reverse Polarity" models in order to avoid changing existing behavior.
  • FIX: The 5900/59-R8 productivity panel firmware has been updated to fix a problem in which productivity panels were unnecessarily failing self-test.

Version 9.4a (August 2013) 



  • NEW: (5900/59 Series only) Partner works with Productivity Panels using the M4404B Display.
  • NEW: (ISRS/3300/5900/59 Series only) Partner is capable of reading information (such as the transducer full scale rating) from a chip (SPROM) in the transducer's connector.

Version 9.3b (April 2013)

  • NEW: Partner is compatible with Microsoft® Office 2013 (Professional Edition only).
  • CHANGE: (5900/59 Series only) Added an option to specify if a device is an LVDT device or not. For LVDT devices it is now also necessary to select the Partner version that the device was rationalized with.

Version 9.3a (September 2012)

  • NEW: (5900/59 Series only) "Expression Transducers" may be used to compute mathematical expressions in the 5900 controller. Because they are computed in the controller it is possible to control on an expression.
  • NEW: (5900/59 Series only): Primary position (or angle for torque systems) data may now be filtered just as the analog channels are filtered.
  • CHANGE: (5900/59 Series only) Transducers will need to be recalibrated when upgrading from a version prior to Partner 9.3a or later.
  • CHANGE: (ISRS/3300/5500/5900/59 Series only) Partner will attempt to catch situations in which a change has been made that should cause a transducer to be recalibrated. For instance, Partner may not allow a test to run if a transducer is connected to a different channel than the one it was last calibrated on.
  • CHANGE: The "Set Load Leveling Factors" selection in the Partner menus (for EMSY Spring test systems) has been moved. It is now located under Tools - Configure - EMSY.
  • CHANGE: (5900/59 Series only) Partner once again supports the use of 1250 Hz and 3750 Hz transducer excitation frequencies.
  • CHANGE: Transducer serial ID checking (previously made available for 5900 & 59 Series controllers only) can now be used with 3300 and I-Series controllers connected to the PC via an Ethernet Frame Interface. A transducer's serial prom must be programmed for this feature to work properly.

Version 9.1a (March 2012)

  • NEW: Partner is compatible with the 64-bit [x64] version of the Microsoft® Windows® operating system (Professional Edition only).
  • NEW: Partner is compatible with the 59-R5 and 59-R6 controllers.
  • NEW: (5900/59 Series only) Partner can verify that the correct transducer is plugged in by reading a serial number from a chip in the transducer connector.
  • NEW: Partner can (under the right set of conditions) configure events to be checked in the 5900 controller for faster response times.
  • NEW: GenTest now includes a Start Test action. This allows tests to be started with a digital input.
  • CHANGE: The User Control Panel is now called the Productivity Panel.

Version 9.0b (November 2011)

  • FIX: Added the "Subtract tooling height" option for EMSY systems using a 5900-based controller.

Version 9.0a (July 2011)

  • NEW: Partner is compatible with the 5900 and 59 Series controller platforms. Major new features supported by Partner include:
    • Live displays on the new user control panel
    • Up to eight controllable expansion channels (for a total of 13 transducer channels)
    • 1 kHz data acquisition
    • For single-acting actuated systems such as the DX, HDX, and HVL models:
      • Return to Start now generally controls smoother and at a faster rate.
      • An option has been added to cause the piston to automatically lift off the bottom of the cylinder.
  • NEW: Improvements have been made to support the ISO 6892-1:2009 standard:
    • Six new templates (replacing the older EN 10002 templates) are now available.
    • (ISRS/3300/5500/5900/59 Series only) Transition times may be specified to provide for smooth acceleration when switching rates.
  • NEW: (ISRS/3300/5500/5900/59 Series only) The Create Initial Configuration feature has been added to expedite making the initial hardware configuration settings.
  • NEW: An option has been added to the EUL Yield calculation to allow offsetting from X=0 instead of from the modulus X intercept.
  • CHANGE: Adobe® Flash® Player is once again distributed on the Partner CD.
  • CHANGE: Partner no longer supports Microsoft Office 2000.
  • CHANGE: Partner no longer supports Microsoft Office XP.
  • CHANGE: When used with the Microsoft Windows XP operating system, Partner now requires Service Pack 3.

Version 8.5a (December 2009)

  • NEW: Partner is compatible with the Microsoft Windows 7 operating system (32-bit Professional Edition only). Note however that Partner is not compatible with Windows 7 for systems using a 5800 or 8800 controller.
  • NEW: Partner is compatible with Microsoft Office 2010 (32-bit Professional Edition only).
  • CHANGE: Partner is no longer supported on the Windows Vista operating system.
  • CHANGE: The Chart Generator is no longer supported.
  • CHANGE: Adobe Flash Player and Adobe Reader are no longer distributed with Partner.
  • CHANGE: Partner no longer requires Digiserv.
  • CHANGE: Partner no longer works with the DigiLink card. An Ethernet Frame Interface (EFI) is required in order to upgrade systems with a DigiLink card in the PC to Partner 8.5a or later.

Version 8.4d (December 2009)

  • FIX: (ISRS/3300/5500 only) Fixed an intermittent extreme slowdown in firmware downloading.

Version 8.4c (October 2009)

  • CHANGE: (ISRS/3300/5500 only) Updated frame files.

Version 8.4b (February 2009)

  • NEW: (ISRS/3300/5500 only) Partner supports the M500 automatic extensometer.
  • CHANGE: Partner no longer supports the Mats II controller.

Version 8.4a (October 2008)

  • NEW: (5800/8800 only) Added an option to use a digital input bit to limit the manual adjust rate.
  • NEW: Added "Distance / Force" units.
  • CHANGE: (ISRS/3300/5500 only) Partner disables the frame if the motor temperature is too high.
  • CHANGE: Partner is no longer supported on the Microsoft Windows 2000 operating system.
  • CHANGE: Partner no longer supports Microsoft Office 97.

Version 8.3a (June 2008)

  • NEW: New options have been added to the Calc Complete Event (GenTest) to allow the event to fire if the calculation result is too high, good, or too low.
  • FIX: Fixed a problem in which the graph did not appear on printouts on computers using Internet Explorer 6.
  • FIX: Corrected a problem in which the Excel Report Generator would fail when specifying a second Y axis.

Version 8.2a (March 2008)

  • NEW: Partner supports Instron's new Ethernet Frame Interface for communication with the ISRS, 3300, and 5500 controllers.
  • NEW: Partner is supported on the Windows Vista™ operating system (32-bit Business Edition only). Please see the notes about using Partner with Windows Vista in the Reference Help.

Version 8.1a (February 2008)

  • NEW: A Display as Tolerance Bar Graph option has been added to the Test Results display setup.
  • NEW: (5800/8800 only) A data point file may be used to specify a control waveform (Sample Data Playback).
  • NEW: (5800/8800 only) The balance point may be set for digital transducers.
  • CHANGE: (5500 only): New firmware included with this version of Partner may not run on some older 5500 controllers. If you receive an error message stating that your testing machine requires a memory upgrade please contact Instron technical support. A memory upgrade is required; ask for part number OP565-47.
  • CHANGE: Version 8.1.108 of Instron Console is included on the Partner CD.
  • CHANGE: (ISRS/3300/5500 only) Position is not zeroed when the software is started.

Versopm 8.0c (October 2007)

  • NEW: Partner supports Microsoft Office 2007 Professional.

Version 8.0a (February 2007)

  • NEW: Partner printouts have been greatly enhanced.
    • Users may now select from multiple print layouts.
    • There is a Print Preview feature.
    • A printout can be automatically generated after each test.
    • Partner can automatically archive a printout for each test.
  • NEW: Extra options, including the ability to specify an Excel template file, have been added to the Excel Report Generator.
  • NEW: Expressions may be used to specify defined points for a calculation domain.
  • NEW: The Standard Level 1 Calculation library includes a new Line Intersection calculation.
  • NEW: Calculation lines may have their color, style, and width changed. They may also be hidden.
  • NEW: The Spring Rate calculation can now show a calculation line.
  • NEW: Graphs may be exported as JPG files.
  • NEW: Partner supports the Instron 8800 controller.
  • NEW: Multiple improvements have been made to GenTest:
    • Partner supports cyclic waveforms on the 5800 and 8800 controllers.
    • The option to automatically adjust rate polarity so as to move toward and through a specified level is now available for Mats II and Apex controllers.
    • The user interface has been enhanced.
  • NEW: Additional safety limit actions have been added for the 5800 and 8800 controllers.
  • NEW: Partner works with sensitivity-calibration transducers (5800 and 8800 controllers).
  • NEW: Partner supports the Instron 5800 controller.
  • NEW: Partner works with EMSY spring testing systems.
  • NEW: Partner supports the ASMD (Automatic Specimen Measuring Device).
  • NEW: 3300 and 5500 transducers may be excluded when a Zero All is done.
  • NEW: There is now an option to remain off-line after editing certain procedure parameters.
  • NEW: The Test Flow dialog may be resized.
  • NEW: Partner supports gain multipliers when used with 3300 and 5500 controllers.
  • NEW: Extra options have been added to the Digital Input Event (Gentest).
  • CHANGE: When automatically identifying a transducer Partner now uses information from the transducer connector to determine if the transducer measures load or strain.
  • CHANGE: The XY Graph setup pages have been simplified.
  • CHANGE: Unit abbreviations are now used consistently throughout the Partner user interface.
  • CHANGE: The maximum data acquisition rate (when using a 5800 or 8800 controller) is now 5 kHz.
  • CHANGE: For the 3300 and 5500 controllers the "hardware and software zero" option has been replaced by an option to only hardware zero.
  • CHANGE: The Test Point calculation now lets users enable a result for each measurement.
  • CHANGE: Users are allowed to save the procedure from a retrieved result.
  • FIX: (3300/5500 only) Transducer ID checking is enforced for 0-0 code transducers.

Version 7.3a (August 2006)

  • NEW: Partner supports the Instron 8800 controller.
  • NEW: Multiple improvements have been made to GenTest:
    • Partner supports cyclic waveforms on the 5800 and 8800 controllers.
    • The option to automatically adjust rate polarity so as to move toward and through a specified level is now available for Mats II and Apex controllers.
    • The user interface has been enhanced.
  • NEW: Additional safety limit actions have been added for the 5800 and 8800 controllers.
  • NEW: Partner works with sensitivity-calibration transducers (5800 and 8800 controllers).
  • CHANGE: The maximum data acquisition rate (when using a 5800 or 8800 controller) is now 5 kHz.

Version 7.2a (June 2006)

  • NEW: Partner supports the Instron 5800 controller.
  • NEW: Partner works with EMSY spring testing systems.
  • NEW: Partner supports the ASMD (Automatic Specimen Measuring Device).
  • NEW: 3300 and 5500 transducers may be excluded when a Zero All is done.
  • NEW: There is now an option to remain off-line after editing certain procedure parameters.
  • NEW: The Test Flow dialog may be resized.
  • CHANGE: For the 3300 and 5500 controllers the "hardware and software zero" option has been replaced by an option to only hardware zero.
  • CHANGE: The Test Point calculation now lets users enable a result for each measurement.
  • CHANGE: Users are allowed to save the procedure from a retrieved result.

Version 7.1f (March 2006)

  • NEW: Partner supports Microsoft Windows XP Professional with Service Pack 2.
  • NEW: Partner supports gain multipliers when used with 3300 and 5500 controllers.
  • NEW: Extra options have been added to the Digital Input Event (Gentest).

Are you interested in upgrading to the latest version of Partner? Contact us

On-Line Diagnostic Support

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